Case Management Release

Shared access to financial and health data empowers care recipients

Cashé Software announced today that its Pavillio platform now supports a remote option for a team approach to county and community-based health-care and support services.  New case management tools including HIPPA compliant video-conferencing, shared messaging, care and supports plans and recipient access to real-time financial information.

“Team case management includes every aspect of care and support plans, including financial management,” said Praba Manivasagar, CEO of Cashé Software. “Pavillio greatly improves the team ‘s shared information and improves the communications between case managers, providers and those they serve. It can empower consumers to participate more in their own care plans, something case managers strive to achieve for better health outcomes.”

Pavillio is designed to support the counties and agencies that deliver health care and support services billed to Medicare and Medicaid. Financial information tied to services provided is essential to help consumers make informed decisions. Often, data on fees and coverage rates is not accessible in time to  influence decisions. When consumers do get information in advance, they are typically asking gency staff to manually look up individual records and answer questions outside of the normal automation of the estimate and billing process.

“We believe that when providers can engage with their clients using the Pavillio tool set, they will see higher satisfaction ratings, improved outcomes and also better profit margins,” said Manivasagar

Access, transparency, and Pavillio’s easy-to-use dashboard graphics put every care team member,  including the case manager, on the same page. With the ongoing pandemic, there typically isn’t the opportunity to have in-person team meetings; Pavillio’s tool set helps bridge that communications gap.

The new technology also ensures that services aren’t delayed waiting for documents to be signed and delivered. Documents can be created remotely by a case manager and signed by the recipient from their home on any device. This is also a significant step forward in patient access to their own health care information, as most people receiving Home and Community-Based services don’t have digital access to their medical records.

“We believe that when providers can engage with their clients using the Pavillio tool set, they will see higher satisfaction ratings, improved outcomes and also better profit margins,” said Manivasagar.